Refund policy
Returns are set by each supplier
PartOtter parts ship from many different brands and suppliers, and each one sets its own return rules: how long you have to return a part, what condition it has to be in, whether installed or electrical parts can be returned, and whether a restocking fee applies. We'll tell you the rules for your part when you contact us.
How to start a return
- Contact us through our contact page with your order number and the part you want to return.
- We'll check the supplier's terms and send you the return authorization and the address to ship it to.
- Ship the part back with tracking. Returns sent without authorization, or to the wrong address, may not be accepted.
Wrong, damaged or missing parts
If we or the supplier sent the wrong part, or it arrived damaged, contact us before installing it. We'll arrange a replacement or refund with the supplier.
Refunds
Once the supplier confirms it has received and accepted the return, we refund the original payment method. Your bank or card issuer may take a few days to post it.
Cancellations
Contact us as soon as possible if you need to cancel. We can cancel any part the supplier hasn't shipped yet.
Warranty
Warranty coverage comes from the part's manufacturer, and terms vary by brand. Contact us and we'll help you file a claim with the manufacturer.