Shipping policy

How your parts ship

PartOtter parts ship directly from the brand or supplier that stocks them, not from a PartOtter warehouse. That lets us list parts for every make and model, but it also means shipping works a little differently from part to part.

Processing and delivery times

Processing and transit times are set by each supplier and can change with stock levels. Where a supplier gives us a lead time, we show it on the product page or at checkout. If a part is delayed after you order, we'll email you.

Shipping cost

Shipping is calculated at checkout from your address and the parts in your cart. You'll see the total before you pay.

Orders with parts from more than one supplier

If your order includes parts from different suppliers, they ship separately and may arrive on different days. Each package gets its own tracking number, emailed when it ships.

Where we ship

We ship to the countries and addresses available at checkout.

Damaged, missing or wrong parts

If a package arrives damaged, a part is missing or it isn't what you ordered, contact us as soon as possible with your order number and photos. Don't install the part. We'll work with the supplier on a replacement or refund.

Item added to your cart